Clean Green Pressure & Soft Washing
CUSTOMER CONTRACT
This Customer Contract, by and between Clean Green Pressure & Soft
Washing and Client, sometimes referred to herein collectively as the “Parties”, is
made effective the moment that Client accepts Company’s proposal or estimate.
WHEREAS, Company wishes for Client to understand Company’s expectations in
exchange for the services Company provides;
WHEREAS, Company wishes to provide residential and commercial exterior cleaning
services, such as pressure washing, soft washing, roof cleaning, window cleaning, deck cleaning,
and gutter cleaning services to Client in accordance with the terms of this Contract.
WHEREAS, Client wishes for Company to perform the aforementioned services at
Client’s property in accordance with the terms of this Contract.
NOW, THEREFORE, for good and valuable consideration, including but not limited to
the consideration described below, the receipt and sufficiency of which are hereby
acknowledged, the Parties agree as follows:
1. Acceptance of Terms. Client understands that by accepting an estimate provided
by Company, Client agrees to all of the terms and conditions contained in this Contract.
Client authorizes Company to accomplish the job specified in the estimate. Client further
agrees to hold Company harmless for any property damage not caused by Company’s
negligence. Company is not responsible for damages already noted during pre-inspection,
when providing an estimate, or during on-site pre-work inspection, including but not
limited to, damages to loose siding, paint, wood, trim, windows, oxidation, landscaping,
or roofing.
2. Binding Agreement. This Contract serves as a binding agreement between Client
and Company. This Contract constitutes the sole and entire agreement between the parties
hereto and no modification of this Contract shall be binding unless signed by all parties
or assigns to this Contract. No representation, promise, or inducement not included in this
Contract shall be binding on any party hereto.
3. Authorizations.
a. Client shall allow Company, its employees, and representatives access to
Client’s property to accomplish the requested cleaning services. Client further agrees to
allow Company to visit the property prior to the date of service for assessment and after
the services were performed for a follow-up check. The aforementioned visits may be
done with short or no notice.
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b. On the date of service, Client agrees to allow Company to use the
residential/commercial water source via an outdoor spigot. In areas where well water is
used or there is low water pressure, Client agrees to provide advance notice of such
conditions so Company can prepare and bring an adequate amount of water for the
cleaning service.
In the event Company is required to supplement the water supply, Client
understands that additional charges will be assessed to Client as extra equipment is
needed to transport water and feed the water from the tanks. These additional fees will
vary depending on factors like location and the quantity of water needed.
c. Company equipment is powered by Company’s systems, so Company will
not connect to Client’s home’s electrical supply. Company’s crew members will inspect
Client’s spigot to ensure that there is no damage in it and the area surrounding. Client’s
crew members will take before and after photographs documenting the condition of the
spigot. Client agrees that Company shall not be held liable for either previously damaged
spigot issues or issues outside Client’s home unrelated to cleaning services.
d. Company cannot proceed with any washing or cleaning service if Client
has ongoing construction and/or home improvement projects going on. Client is hereby
advised to schedule Company’s services to be performed on dates when no construction
and/or home improvement projects are being completed. A cancellation fee of $150.00
shall be charged to Client if Company arrives at Client’s property for washing and/or
cleanings and construction and/or home improvement projects are ongoing.
e. During unavoidable circumstances, such as emergency or inclement
weather conditions, Company shall perform the requested cleaning services on the next
available business day. Client acknowledges that as much as Company wants to
accommodate a quick reschedule, Company has other considerations to take into account
such as working with other scheduled clients and weather situations.
4. Payment Terms.
a. Unless otherwise agreed by the parties in writing, payment is due upon the
completion of work. Company accepts all forms of payment including cash, check, or
credit. If paying with credit, Company accepts paythrough through a credit card processor
link or the office for the privacy and security of Company’s information. Any invoice or
scheduled payment over 10 days past due will be subject to a 7% late fee. If any
invoice or scheduled payment goes 30 days past due, Company shall have the right to file
a civil suit to collect the outstanding debt. Company further reserves the right to refuse to
continue to do business with a client who is currently past due or who has been 30+ days
past due more than once.
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b. If Client and Company have a net 30 days’ payment schedule, Client must
have payment submitted to Company within a 30-day grace period. Time is of the
essence. Any invoice or scheduled payment that is 30 days past due after the date of
the Contract will be subject to a 7% late fee. If payment is not received within 60 days
of the due date, Company reserves the right to file a civil suit to collect the outstanding
debt. Company further reserves the right to refuse to continue to do business with a client
under a payment schedule who is currently past due or who has been 60+ days past due
more than once.
5. Risks and Releases of Liability.
a. Company has expert technicians who operate the equipment used in any
cleaning service. Company always takes extra precautions not only to keep Company’s
technicians safe but also to avoid causing any damage to Client’s property. Company
understands the type of pressure that a surface needs when cleaning, like the use of low
pressure on delicate surfaces. However, damage can be inevitable due to various reasons
like poor maintenance, neglect, or low-grade building materials. Client is advised to
implement routine maintenance on the home’s surface and also ensure a watertight seal to
the home before the date of cleaning to avoid damage. Company shall not be held liable
for any damages that occur due to improper maintenance, neglect, or low-grade building
materials.
b. On the date of the cleaning service, Company will note any pre-existing
damage to the area to be serviced using a checklist sheet that will be signed by Client. In
cases when Client cannot sign, Company will note the absence and take photos of the
noted damages. Client or the homeowner should also sign the checklist sheet as proof that
they have been informed of any damage. If Client is not present, Company’s employee in
charge of the service will notify Client of the noted damages with supporting documents.
If Company found any new damage, the services will stop until Client can see the
damage and acknowledge its existence.
c. Company has a set of procedures to protect plant life in the area. Client
understands that cleaning or washing is scheduled during midday sun, and there is a
possibility of leaf burn, as water can get around the plant during the cleaning procedures.
Any issues with plant life within the area of washing will be evaluated by Company to
determine the plan of action. It is Client’s responsibility to know what plants on the
property are suffering from leaf burn or are wilted upon arrival. Company is not liable for
any damages to plants or landscape that were burned prior to Company showing up, as
Company takes high precaution in treating landscape with proper care.
6. House Wash Acknowledgment.
a. Client must have a water spigot available, or arrangements should have
been made with Company for water that will be brought to the site, subject to additional
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fees, as outlined in Section 3(b) of this Contract. Client is hereby advised that Company’s
service equipment needs a direct connection to a water line and not on a water faucet.
b. Client understands that any existing oxidation, flaws, and blemishes will
be more visible after cleaning. Vinyl siding that lacks maintenance and exposed to the sun
is susceptible to oxidation. Oxidation can cause a chalky, white powder on the surface,
thus eliminating the clear luster. The effects of oxidation can be noticeable only after
cleaning, as it can be covered with dirt and debris. This should not be pointed out as
Company’s fault after cleaning, as it is always discussed during pre-inspection and the
cleaning process unless it is due to the company’s negligence.
c. Client should shut off all electric outlets and fixtures outside before the
arrival of Company’s team as a precaution.
d. In case of “site unseen estimates” where Company uses only photos
provided by Client, Eagle view software, Google maps, or other locally listed
information, Company cannot take note of any flaws in exterior surfaces. However,
Company will do its best to point out any flaws in exterior surfaces on the date of
cleaning.
e. Client understands that Company uses a cleaning solution that is
specifically formulated for their cleaning services. It is proven not to cause any
discoloration or damage to home siding. Client should not be alarmed if Client notices
the faint rusty color on Client’s siding. These are called weep holes to allow ventilation
and allow condensation to drain out. However, these can be little homes for bugs. Debris
and dirt can also accumulate in these holes. After washing, as it goes to the drying
process, leftover water or bug juices drained from these holes. These can be bug feces,
mold, and debris. These will come off with the rain, morning dew, or garden hose. These
are not stains and are not permanent. If the weep holes drip heavily, Company agrees to
do a visual inspection and a full rinse.
f. Client understands that during house wash service, Client will also receive
basic window cleaning. This is different from the window cleaning done with a purified
water pole system. The basic cleaning will remove dirt and debris off windows but can
leave water spots. Company suggests removing window screens for a more effective
wash, but does not guarantee water spots or “hazing” will not occur.
g. For thorough cleaning, Client is suggested to use Company’s more
advanced window cleaning services. This uses filtered water to be sure that nothing in the
water can leave streaks and water spots. Client understands that the window screen needs
to be removed before wash. Window screens can be brittle and delicate, which is why
Company will not remove them unless a consent form is signed by Client. Company will
not be liable for worn and brittle screens.
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7. Roof Treatment Acknowledgment.
a. Client must have a water spigot available, or arrangements should have
been made with Company for water that will be brought to the site, subject to additional
fees, as outlined in Section 3(b) of this Contract. Client is hereby advised that Company’s
service equipment needs a direct connection to a water line and not on a water faucet.
b. Client understands that Company uses a cleaning solution that is
guaranteed to kill damaging growths like algae, moss, or lichen. Roofs react differently to
the solution, meaning the result may vary. There are times when it takes more time to
completely remove the dead growths. The materials and the age of the roof, the location,
and the amount of build-up can affect the length of time to see the results. Company does
not pull growth with a force, as it can cause damage. However, if Client insists on
Company doing so, Client should sign a waiver stating that Company is not liable for any
damage that it may cause and that Client understands that doing so could void the
warranty with the roof manufacturer.
c. Client understands that roofs naturally suffer granular loss over time.
Algae, moss, and lichen can cause more significant granular loss. Also, after a roof
cleaning, areas affected by granular loss are more visible since no organic matter is
covering it.
8. Touch Ups on Roofs. Touch-ups on roofs may be needed after washing. There is
a possibility that washing may leave light brown areas after treatment and washing. These
are just dead algae, or the black streaks before treatment. In these cases, Client must
understand that Client needs to wait for dead algae to come off with the help of natural
elements like rain and sun exposure. These traces will fade after 6 to 8 weeks or longer,
especially on shingles. If the traces do not fade after 6 to 8 weeks, Client can contact
Company so the parties can assess and decide what to do next. The span of time can also
determine if the reapplication of the solution is needed. Touch-ups are not charged to
Client given that it is necessary for proper treatment on the initial quote.
9. Client’s Obligations On Date of Service. Client hereby agrees to ensure that the
following preparations take place prior to Company’s arrival on the date of service:
a. Doors and windows should be shut tightly.
b. Please have all pet droppings removed from areas immediately around
home.
c. Shut off all outside electrical outlets and fixtures at the breaker on the
scheduled date even before the team arrives.
d. Remove window screens for better washing and rinsing.
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e. Keep pets and kids indoors before and during cleaning.
f. Clear the area to be serviced and remove sensitive materials like rags,
doormats, outdoor furniture, and your vehicles from the areas being washed.
g. Client should refrain from using other water outlets in the residence to
maintain the pressure or volume that is needed in cleaning.
h. Have an accessible and activated water spigot, or other arrangements
should have been made with Company for water that will be brought to the site, subject
to additional fees, as outlined in Section 3(b) of this Contract. Client is hereby advised
that Company’s service equipment needs a direct connection to a water line and not on a
water faucet. For maximum pressure, Company should connect to a direct line and not on
the faucet. Company needs a steady pressure of 40 PSI.
Company has a set of procedures to cover electrical outlets. However, it is more applicable for
the client to shut off the electrical supply of all exterior outlets. As Company will clean windows,
Client should be the one to remove window screens, as it can be brittle and fragile. This will
allow Company to give a thorough cleaning to windows, leaving no streaks and marks if Client
has purchased the window cleaning package.
10. Exclusions & Limitations.
a. To secure a cleaning service, a 20%-30% deposit is required. This amount
is non-refundable and will be deducted from the total quoted price once the service is
completed on Client’s invoice. The deposit must be paid to keep Client’s scheduled slot
in connection with approving the quote sent via signature. As an example, if a job is
quoted at $300.00, a $75.00 deposit is required, leaving the remaining $225.00 balance
due after service. There are some cases when a higher deposit is required depending on
the material of the surface to be clean and the type of cleaning that should be done. This
will be prepared for Client with details from Company’s office manager.
b. A $55.00 fee will be assessed if the client does not have a stable water
source ready when the technicians have already arrived. The water pressure should
always be consistent at 40 PSI. This cannot be maintained if there is water failure and
will then affect the cleaning process. An example of water failure is when the filtration
system fails or the well pump stops and Company is not the one at fault. If water source
can be a problem, Client must have other options or must make some arrangements with
Company for Company to bring water to the site, which requires additional fees, as
outlined in Section 3(b) of this Contract.
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c. A cancellation fee of $150.00 will be assessed if Client cancels service
without prior notice 72 hours or more before the date of service. The same applies when
Company has already arrived on the scheduled date and cleaning cannot proceed because
of ongoing construction work.
d. A fee of $100.00 will be assessed if Company returns to the site to review
a noted issue or complaint by Client and Company finds that the issue was not caused by
Company’s negligence. An example is when a house cleaning is accomplished in the
morning and Company receives a call from a client in the evening saying that remaining
debris is left in the siding. An assigned crew performs a review and fills a checklist sheet
first. When it was determined that a lawn care service was performed in the afternoon and
that the debris left on the siding was made after Company had completed the wash,
Company would not be considered at fault and the $100.00 fee would be assessed.
e. For window cleaning service using a purified water-fed pole system,
Client understands that Client is the one to remove the screen prior to the date of the
cleaning service. If not, a $100.00 fee will be assessed to cover the extra time and effort
that Company will exert to remove screens. Client further agrees that Company is not
liable for damaged screens, as screen removal needs prior arrangements with Company.
f. A $45.00 processing fee will be assessed in the case of returned checks.
g. Company will not be held responsible for water leaks and intrusion. As
much as Company makes every effort, there are times when it is inevitable due to
inadequate seals on windows and doors or cracks on walls and foundations.
h. Client understands that Company should be notified in advance in writing
if there are particular surfaces in the area or its surrounding that are sensitive to
Company’s cleaning solution. If not, Company is not responsible for any ill-effect that it
may cause on any surface.
i. Client understands that Company is not responsible for the following:
i. Unreachable areas beyond 28 ft ladder capability
ii. Wasp Nests and Bird Nests that are unreachable
iii. Cleaning in the form of a “stripping” service
iv. Oxidation removal from gutters, vinyl, metal. (tiger stripes)
v. Storm Windows and leakage
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vi. Uncovered Outlets & Old Outlets that have dry rotted and become
unsealed.
vii.Furniture Removal & Reinstall
viii.Runoff Cleaning (chemical cleans and area that is nasty underneath
the area being contracted to clean)
ix.Weep Holes and dirt buildup from behind a weep hole causing runs.
x. Vine Remnant and Removal
xi. Artillery Fungus
xii.Paint Splatters - we cannot remove these.
xiii.Tree Sap
xiv.Wood Stripping or Client request to put high pressure on wood (We
will not destroy wood for the sake of “cleaning it.”)
xv.Open windows
xvi.Well Water Problems
xvii.Window Spotting as a result of the House Washing Process.
xviii.Paint Runs & Fading - It is Client’s responsibility to understand the
type of paint on the home. Some types of paint are notorious for runs
and fading with standard house wash procedures, and Company is not
liable for paint runs or fading with these types of paint or any organic
paint runs or fading.
xix.Faulty electrical outlet covers allowing water to seep in and enter the
outlet, causing fires or the breaker to throw.
xx.Company is not responsible for the rare fogging issue with multi-pane
windows with bad seals.
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j. This Contract does not guarantee that all stains will be 100% removed.
Company strives to make the expectations clear, and Company will not use pressure as a
means of removing a blight if damage would ensue.
k. Company is not responsible for any ill effects to any substrates that were
not pre-discussed beforehand with an email in our inbox. If Company has not been
notified in advance in writing that something cannot have detergent upon it, Company is
not responsible for it.
l. Company is not responsible for any water intrusion. Company will do its
best to mitigate any water intrusion, but Client acknowledges that bad seals around
windows, doors, and concrete can make this unavoidable.
11. Content Use & Release. Client agrees to give Company permission to use
photos, videos, reviews, or descriptions of the property for the purpose of advertising.
These will be used without any compensation to Client. Client agrees not to initiate any
civil action against Company with regard to the use of the above media. Company will
not reveal personal and/or sensitive information like names and/or addresses. Upon
Client’s approval, Company is allowed to display a sign for marketing on the property for
no more than seven days. If Client damages the signage, Client will be charged the retail
cost of the sign.
12. Company’s Damages Liability. Company is liable for any damage to properties
that is a direct result of the company’s negligence like operator errors and willful
misconduct. Damages must be reported to the company not more than two days after the
completion of the cleaning service, otherwise those damages are waived. Client agrees to
allow Company 30 calendar days from the date of being notified of any potential
damages to inspect and cure the issue(s) prior to Client initiating any action related to the
alleged damages.
13. Severability. If any provision of this Contract or the application thereof is held
invalid by a court, arbitrator, or government agency of competent jurisdiction, the Parties
agree that such a determination of invalidity shall not affect other provisions or
applications of the Contract which can be given effect without the invalid provisions and
thus shall remain in full force and effect or application.
14. Attorneys’ Fees and Costs. If at any point either Party breaches the
commitments contained within this Contract, the non-breaching Party is entitled to
recover all of its reasonable attorneys’ fees and all other reasonable costs incurred in the
preparation and service of any notice or demand hereunder, whether or not a legal action
is subsequently commenced.
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15. No Waiver of Breach. The failure to enforce any provision of this Contract shall
not be construed as a waiver of any such provision, nor prevent a Party thereafter from
enforcing the provision or any other provision of this Contract. The rights granted the
Parties are cumulative, and the election of one shall not constitute a waiver of such
Party’s right to assert all other legal and equitable remedies available under the
circumstances.
16. Choice of Law. The validity and construction of this Contract shall be
determined under Tennessee law, without regard to its internal conflicts of laws rules.
17. Amendments to the Contract. This Contract shall not be altered, amended, or
modified by oral representation made before or after the execution of this Contract. All
amendments or changes of any kind must be in writing, executed by all Parties.
18. Forum Selection; Jurisdiction; Venue. For purposes of any action or proceeding
arising out of this Contract, the parties hereto expressly submit to the jurisdiction of all
federal and state courts located in Davidson County, Tennessee. Further, Parties waive
and agree not to assert in any such action, suit or proceeding that they are not personally
subject to the jurisdiction of such courts, that the action, suit or proceeding is brought in
an inconvenient forum or that venue of the action, suit, or proceeding is improper.
IN WITNESS WHEREOF, this Contract is made effective the moment that Client
accepts Company’s proposal or estimate.